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By following any of these website links, you will be leaving HealthHub® and going to a website with different content and privacy policies. Some of the data gathered by these vendors may be shared with PayFlex so that we may better serve the needs and requests of our participants. These links are provided for your convenience only and are not endorsements or approvals by PayFlex of advice or information available from such sites.

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Privacy & Compliance

At PayFlex, our privacy and compliance policies are derived from the basic principles of trust, ethics and integrity and comply with all federal and industry regulatory requirements.

Privacy Policy

We value your relationship with us, and know that respect of your privacy is a foundation of that relationship. As a commitment to this foundation, we do not disclose the information you share with us. Furthermore, we strive to safeguard this information in order to protect your right to privacy and we will continue to review our policies and practices aimed at maintaining the security and confidentiality of personal information.

Types of Information We Collect

We collect only the information necessary to consistently deliver responsive, high quality service and to fulfill legal and regulatory requirements. The sources and types of information collected may include demographic, payroll, and banking data, Social Security or other identification, email address as well as any other additional information to process transactions, respond to inquiries, and fulfill administrative services requirements. Failure to provide requested information may limit access to the services we can provide.

Parties to Whom We Disclose Information

Access to client and customer information is strictly limited. We do not disclose any personal information obtained in the course of our relationship unless required or permitted by law, or if necessary to fulfill our contracted administrative services. Permitted disclosures include, for instance, providing information to our employees who need to know the information in order to perform administration services, and in limited situations, to unrelated third parties as permitted or required by law, for example, to protect against fraud, to protect the confidentiality or security of our business records, or to comply with applicable legal requirements. In all such situations, we stress the confidential nature of the information being shared. Information will not be distributed or shared for marketing purposes or for any other purpose outside the scope of our business requirements.

Protecting the Confidentiality and Security of Participant Information

We retain records relating to the services we provide so that we are better able to assist you. In order to guard the information, we maintain physical, electronic, and procedural safeguards to secure the information and comply with federal standards. PayFlex uses security safeguards to help protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

HIPAA Compliance

PayFlex conforms to all federal and industry regulatory requirements that pertain to the services it provides, including HIPAA/HITECH compliance. PayFlex has established appropriate technical and physical safeguards to prevent Personal Health Information from intentionally or unintentionally being used or disclosed in violation of HIPAA’s requirements. Technical safeguards include limiting access to information by creating computer firewalls. Physical safeguards include locking doors or filing cabinets as necessary and limiting physical access to non-employees, for example.

In addition, PayFlex maintains rigorous employee education requirements and documented privacy policies that are used to ensure that confidential information is not disclosed.

Contact us if you have any questions or concerns with our Privacy & Compliance policies.